Key Responsibilities: Customer Interaction: Handle incoming calls from customers promptly and professionally.
Provide information about products, services, and company policies.
Address customer inquiries, concerns, and complaints effectively.
Issue Resolution: Troubleshoot and resolve customer issues or complaints in a timely manner.
Escalate complex issues to appropriate departments for further investigation.
Data Entry: Accurately and efficiently input customer information and details into the company's database.
Product Knowledge: Stay informed about the company's products, services, and promotions to provide accurate information to customers.
Eligibility Criteria: High school diploma or equivalent; college degree is a plus.
Proven customer service experience, preferably in a call center environment.
Should have minimum 6 months - 12 months of relevant experience Excellent communication skills, both verbal and written.
Strong problem-solving and decision-making abilities.
Proficiency in using call center software and computer systems.
Ability to work in a fast-paced and dynamic environment.
Strong attention to detail and accuracy.
Interested Candidate can Call to the below mentioned Contact Person Swati Suman 9108382888
Good Working Environment.
People are the most valuable asset of any organization’, is the new Mantra. And, why not?! It’s people that make a company special, taking it forward through ups and downs. That is why; companies are spending more time and effort in hiring the right... Read More
