Designation: Customer Support Executive
Desired experience: 1 – 3 years
Qualification: BE/ B Tech/ M Tech/ MCA and equivalent.
Salary: Good hike on current CTC
Job location: Jaipur
Working Days: Monday to Friday
Working Timing: India 3 AM to 1 PM
Job Requirements:
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Customer Support - Job Duties
· Attend all incoming calls · Discuss with customer and book services · Send SMS for Confirmation · Add all Number in Address Book · Emails · Reply quotation on Emails · Drop SMS to customer if he shared Phone Number · Add all Number in Address Book · Zopim · Available on Zopim Chat Support · Answer all the questions asked by Customer · Book the job according to our scheduled · Call Follow Up · Call Follow Up - need to maintain if customer asked will do book job after 2 days or something · Call Audit · You need to keep checking other customer Call audits. · Daily Report · END - Daily Report How many job Booked it’s in Software but just add in group · Leave · Can not take leave on Monday. · You can take leave after approval · In case of emergency You must inform to management before go on leave · Notice Period - Imemdiate · Other · Need Electricity Backup at home · Need High Speed internet in Mobile and PC · Mobile DATA should be enabled every time · Product Tool Understanding · Achieving Daily/Monthly Sales target as per business · Auditing calls to check the compliance & publish report · Highlighting errors on real time basis to avoid any business loss |
Please fill the following details
1) Current CTC
2) Expected CTC
3) Notice Period
4) Current Location
5) Reason of Change
6) Years of Experience
For more details mail your CV at career@destinyhrgroup.com
For other job openings please visit this link: http://www.destinyhrgroup.com/jobs/
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